In Episode 2 of 'Governance in Action: For All Women', we speak with Ms. Alka Tiwari, a 1988 IAS officer and the current Chief Secretary of Jharkhand, about the complexities of governance and public service delivery. From tackling malnutrition by integrating local foods into the ICDS (Integrated Child Development Services) programme in the state to leveraging data for effective fertiliser procurement and distribution, essential for agricultural production across the country, she highlights the multi-pronged approach necessary for effective governance. She also reflects on the critical role of frontline workers, the value of intrinsic motivation and the importance of understanding community needs to drive real impact.

(Governance in Action: For All Women is a special series featuring government officers who have seen firsthand the impact of effective governance on citizen lives, especially women.)