OUR THEMATIC PILLARS

Across sectors, state governments largely focus on input-based programme implementation instead of improving outcomes. This is partly because there is a lack of accurate, regular and representative data on outcomes or beneficiary experience of government-provided benefits and services. CEGIS helps state governments in collecting and improving the quality of administrative data, and incorporating insights from this data into government goal-setting, performance monitoring and general functioning.

High-performing organisations give autonomy to frontline staff and managers on how to do their job—but hold them accountable to outcomes. Yet most governments in India do the opposite: micro-managing officials on process, with no accountability for outcomes. CEGIS aims to transform the organisational culture of state governments by using data from high-quality outcome measurement for goal setting and accountability of managers and staff based on improving outcomes. 

Across India, the traditional solution to ailing public services and programs has been greater spending. Yet research has shown that simply spending more on sectors like education and health does not necessarily improve learning or health outcomes. CEGIS works with state governments to both improve their quality of public expenditure and mobilise revenues. 

Governments have three distinct roles in the service delivery ecosystem – policy, provision and regulation. While most services are largely market driven, there is limited State capacity to manage their market interfaces. CEGIS supports Governments in improving capacities for such engagement on public procurement, regulation and policy margins. This will help States in developing service delivery ecosystems in view of both market and government (in)efficiencies.